Conflict Management & ADR Training Courses

 

Constructive Conversations: Coaching, Collaborating, and Giving and Receiving Feedback

Length: 2 Days

Students: 8 min / 25 max

Description: Constructive Conversations: Coaching, Collaborating, and Giving and Receiving Feedback focuses on principles and skills required for effective interpersonal communication and conflict prevention in the workplace. Regardless of who is communicating and who initiates the communication (manager or report), these principles and skills apply. Principles for constructive conversation will be learned through developing actual conversational skills within each of four modules. The objectives contained within these modules are:

* Understanding one, communication and conflict managing responses;
* Using a practical framework to construct conversations;
* Practicing communication skills required for successful conversations;
* Learning principles and techniques for coaching for performance success;
* Learning how to collaborate for mutual gain; and,
* Developing effective ways to give and receive feedback.

Mediation for Labor Related Professionals

Length: 30 hours / 4 days

Students: 8 min / 25 max

Description: This course covers much of the same material highlighted in "Mediation in Employment Settings" but includes additional material of interest to labor relations personnel. Role plays and exercises are geared particularly for this group of learners to help them develop mediation proficiency in their unique context.

Dispute Resolution Specialist Training

Length: 30 hours / 4 days

Students: 8 min / 25 max

Description: This unique ADR overview course provides students with an understanding of four processes for resolving workplace disputes: mediation, conciliation, early neutral inquiry, and the neutral settlement conference. Students learn the basics of each of these processes and the contexts in which each process is most effective. Basic mediation training is a prerequisite.

Advanced Mediation

Length: 30 hours / 4 days

Students: 8 min / 25 max

Description: The purpose of "Advanced Mediation" is to equip neutrals with advanced mediation and other ADR skills to take them beyond basic proficiency in mediatin, conciliation, early neutral inquiry, and the neutral settlement conference. Advanced issues such as complex cases, impasse handling, and the roles of culture and gender in ADR processes is included. Extensive role plays help students develop in-depth skills. Basic mediation training is a prerequisite; mediation or other ADR experience is also recommended.

Conflict Resolution Skills for Managers

Length: 21 hours / 3 days

Students: 8 min / 25 max

Description: Do you have supervisors and managers who want mediation skills but don't intend to serve as mediators? This course focuses on developing an awareness of conflict handling and the skills development that managers and supervisors need. Course content includes a basic awareness of conflict; individual and organizational conflict handling styles; dispute systems design; effective communication skills for conflict handling; skills at work in face-to-face negotiation; skills at work when facilitating problem solving; and skills at work in advocacy situations.

Advanced Questioning Techniques

Length: 21 hours / 3 days

Students: 8 min / 25 max

Description: This course is one-of-a-kind and designed to help dual-role personnel professionals
develop advanced communication skills to enhance role effectiveness. Originally designed for EEO
counselors who also serve as mediators, course content could be modified to meet the needs of most
dual-role professionals. Course content focuses on an in-depth understanding of questions and interviewing
techniques, their strategic use, and important differences in usage depending upon the role of the professional.
The third day of the course involves participants in an extensive video-taped self-evaluation.

More Than a Party of Two: Mediating Multi-Party and Class Action Disputes

Length: 16 hours / 2 days

Students: 8 min / 25 max

Description: Most mediators begin practice on relatively simple disputes-few issues and
few parties. How do mediators effectively modify the mediation process to lead multiple
disputants involved in complex disputes from "no" to "yes"? The first day of the course
focuses on the unique dynamics of multi-party disputes, and the second day concentrates
on the nature of class action disputes and the techniques necessary to facilitate resolution.

Mediating Sexual Harassment Disputes

Length: 8 hours / 1 day

Students: 8 min / 25 max

Description: Can you mediate sexual harassment disputes? Is it ever appropriate? The answers
are complex-sometimes "yes", and sometimes "no." Seasoned mediators will tell you that many of
these cases are excellent candidates for mediation! This course helps ADR professionals screen
cases for possible appropriateness, and provide experience in mediating these unique cases.
Prior mediation training is a prerequisite.

Counseling for the ADR Option

Length: 8 hours / 1 day

Students: 8 min / 25 max

Description: So, your organization offers a variety of means for employees to resolve disputes,
but how does the employee make a process choice? If you counsel employees about an array of ADR
choices for resolving employment disputes this course is a must! You are the linchpin between the
employee and the dispute resolution; your knowledge of the processes you offer, and the way you
counsel the employee, will enable employees to make informed dispute resolution choices as well
as insure program success! The one-day course option is for employees who have prior ADR training;
the two-day option is for those with little or no prior ADR training.

Advanced Caucus Techniques

Length: 8 hours / 1 day

Students: 8 min / 25 max

Description: "To caucus, or not to caucus," is that the question? Is caucus actually a stage
in the mediation process, or a tool that mediators and other neutrals use on an as needed basis?
These questions and more are answered in this one day examination of the caucus and its effective use
in ADR processes.

Understanding Culture and Gender in ADR Processes

Length: 8 hours / 1 day

Students: 8 min / 25 max

Description: Culture and gender are not only features that make each of us unique, but often operate
at levels that evade the understanding of others. What roles do culture and gender play in ADR processes?
This course raises awareness among participants of the opportunities that culture and gender provide in
resolving disputes.